Customer Experience Specialist

Are you a dynamic and motivated individual? Do you thrive on creating positive customer experiences and driving new business? If so, we have the perfect opportunity for you! Join REALLY as a Customer Experience Specialist, where you will play a pivotal role responsible for delivering a white glove experience to our wireless customers. 

* This position is based in our Austin, TX headquarters. This is not a remote position.
 

Responsibilities:

• Take inbound calls/chats from potential and current wireless customers
• Efficiently resolve various customer inquiries and issues in a timely manner
• Provide accurate product knowledge and solution offerings to meet the needs of our new and current wireless customers
• Collaborate with the team to develop and implement marketing strategies to drive new business and customer engagement
• Cultivate customer loyalty through proficient account management
• Continuously improve through feedback and coaching
• Ensure new business and service targets are met 

Qualifications:

• High School Diploma/GED Required
• Knowledge of Google Suite Products
• Preferred 1+ years of inbound or outbound phone customer service/sales experience
• Ability to work efficiently with multiple applications and computer screens simultaneously

Perks and Benefits:

• Competitive compensation
• Medical, dental, and vision coverage for you and your family
• Life insurance paid for by REALLY

REALLY is an equal opportunity employer and we welcome everyone to our team. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.